Traditional communication often focuses on what is wrong and how we can fix it. Think back to your last performance review, visit the doctor or your latest disagreement with a friend or spouse.
An appreciative inquiry does the opposite: it focuses on what is right and how we can make it better. Many organizations have found it to be a refreshing, energizing way of approaching problems and revitalizing their people.
Although we could spend a whole day talking about appreciative inquiry, this module will give you a brief taste of what AI is all about.
To understand the purpose of Appreciative Inquiry, let’s look at each of its parts.
Therefore, appreciative inquiry can be defined as, “the act of seeking information about the things that we value.”
Appreciative Inquiry includes four basic stages. Note that these stages are viewed as a cycle – AI allows people and organizations to grow and evolve through the continuous use of the process.
Appreciative inquiry has been used in many different ways in many different organizations. Some projects where it has been a key tool include:
For detailed case studies, please visit the Appreciate Inquiry Commons.